Question 1

What is Viatrelis?

Accepted Answer

Viatrelis is a digital entertainment service operated by INTERNATIONAL STUDIO LIMITED. It provides access to Digital Entertainment Experiences and related platform functionality, intended exclusively for recreational use by adults aged eighteen or over.

Question 2

Is this a gambling or betting service?

Accepted Answer

No. Viatrelis does not offer real-money gambling, betting or wagering. Users do not place monetary stakes, and a payment is not a deposit, stake, wager or investment. Participation cannot result in cash winnings, withdrawals, monetary prizes or other financial outcomes.

Question 3

Do I need to be 18 to use Viatrelis?

Accepted Answer

Yes. The Service is intended exclusively for adults who are at least eighteen years of age. You confirm your age when creating an Account, and we may request reasonable evidence of age where reasonably necessary. An Account found to be operated by a person under eighteen may be restricted, suspended or terminated.

Question 4

What are Coins?

Accepted Answer

Coins are internal digital units used only within the Closed Ecosystem of viatrelis.com to access and interact with Digital Entertainment Experiences and related platform functionality. They have no monetary, transferable or redeemable value and no function outside the Service.

Question 5

What exactly do I pay for?

Accepted Answer

You pay for an Access Package: digital entertainment content and Service functionality, including an allocation of Coins that is displayed before payment. The payment is not a deposit, stake, wager, transfer into a wallet or acquisition of stored monetary value, and Coins are allocated as part of that package rather than purchased as currency.

Question 6

Can I withdraw money or convert Coins into cash?

Accepted Answer

No. Coins cannot be withdrawn, redeemed, cashed out, exchanged, sold, gifted or pledged, and they cannot be converted into money, cryptocurrency, goods, services, gift cards, discounts or anything else of monetary or economic value. The Service provides no withdrawal, cash-out or value-transfer functionality.

Question 7

Are there any prizes, winnings or cash equivalents?

Accepted Answer

No. Viatrelis does not provide cash prizes, cryptocurrency, physical goods, gift cards, redeemable rewards, financial returns or payouts, and it does not operate sweepstakes, contests, giveaways, tournaments, leaderboards or referral programmes offering anything of economic value. Any score, progress indicator or visual result exists solely as part of the entertainment content.

Question 8

When are Coins allocated to my account?

Accepted Answer

Coins are allocated to your Account as an internal component of an Access Package following successful payment confirmation through the relevant Payment Provider. They are treated as allocated once they become available for use in your Account.

Question 9

Can I transfer Coins to another user?

Accepted Answer

No. Coins are non-transferable and may be used only within the Closed Ecosystem of the Website through which they were allocated. They cannot be passed to another User or moved to another website, external wallet, marketplace or secondary market.

Question 10

How are refunds and disputes handled?

Accepted Answer

Refund requests relating to an Access Package are considered in accordance with the Terms of Service, applicable consumer law and the relevant Payment Provider, acquiring bank or card scheme process. The outcome or progress of a Digital Entertainment Experience does not create a right to a refund. Where you have expressly requested immediate supply of digital content and acknowledged the consequences, a statutory cancellation right may be affected. Send requests to support@viatrelis.com with the Account email, transaction reference, date and amount. Nothing here restricts consumer rights that cannot lawfully be excluded.

Question 11

Do I need to verify my identity to use the platform?

Accepted Answer

Verification is not required for every User. Where reasonably necessary we may request information to confirm your identity, age, location, Account ownership or authority to use a payment method, or to investigate suspected fraud, unauthorised access or a disputed transaction. Requests are limited to what is reasonably necessary, and access to some features may be restricted while verification is pending.

Question 12

What payment methods are supported?

Accepted Answer

Payments are processed by independent Payment Providers, and full payment card details are submitted directly to and processed by the relevant Payment Provider. Available Access Packages, supported currencies and payment conditions are displayed on the Website before payment confirmation and may vary.

Question 13

Why was my payment declined?

Accepted Answer

Payment Providers, banks and card issuers may carry out authorisation, authentication, security, fraud-prevention, sanctions or geographic checks before approving a payment, and INTERNATIONAL STUDIO LIMITED does not control the final authorisation decision. We may also reject, delay or cancel a payment where reasonably necessary to address suspected fraud, duplicate or incorrect transactions, technical errors or applicable restrictions.

Question 14

Is there a minimum or maximum purchase amount?

Accepted Answer

Predefined Access Packages are listed on the Pricing page, and a custom amount can be selected between EUR 5 and EUR 170. The available packages, prices, included Coins, supported currencies and payment conditions are displayed on the Website before payment confirmation and may change from time to time.

Question 15

Can my account be suspended?

Accepted Answer

Yes. We may restrict, suspend or terminate an Account, Coins functionality or the ability to make payments where we reasonably believe the Terms have been breached, the Service has been misused or there is a material risk to the security, integrity or lawful operation of the Service. Any action will be proportionate to the circumstances. Where reasonably appropriate we may notify you of the reason and may provide an opportunity to respond, provide additional information or correct the issue, though advance notice is not always possible, for example where it would compromise security, fraud prevention, an investigation or legal or sanctions compliance.

Question 16

What happens if I lose access to my account?

Accepted Answer

Contact support@viatrelis.com. We may ask you to reset your password, confirm Account ownership or complete additional verification before access is restored. Please report suspected unauthorised access or Account compromise promptly.

Question 17

Are there any geographic restrictions?

Accepted Answer

Yes. Access may be unavailable or restricted in certain countries or territories for legal, regulatory, sanctions, Payment Provider, security or legitimate business reasons. You are responsible for ensuring that your use is lawful in your country of residence and in the location from which you access the Website, and you must not use a virtual private network, proxy or false location information to bypass these restrictions.

Question 18

How does the platform approach fair use?

Accepted Answer

Depending on the format, Digital Entertainment Experiences may use predefined rules, timing mechanisms, selection processes, randomised elements or other software-based game logic, and we aim to run them consistently with their intended technical design and published functionality. No particular result, sequence or progression is guaranteed, and previous outcomes create no entitlement to a future one. Using bots, scripts or automated tools, exploiting bugs or technical errors, or circumventing Account, eligibility or security restrictions is prohibited and may lead to restricted functionality, adjusted Coins, Account suspension or termination.

FAQ